FAQ's
Online Shopping
Below are some of are common questions about Online Shopping
Can I find dealers near me & can I get test ride locally?
Yes, Hovsco has partnered with tons of bikes shops and dealers for offering test ride, local pick up and ebike maintainence services. How to Find a dealer near you: Click here:https://www.hovsco.com/pages/test-ride
Do you support US local pickup?
Yes. You can get the bike by US local pickup (address: 820 S Wanamaker Ave, Ontario CA 91761, US) or we ship the bike to your adress.
If I buy it now, how many days will I receive it?
We usually process your order in 1-2 working days and we'll ship the pacakges from our US Ontario warehouse via Fedex or UPS, thus, the shipping need another 1-5 days depending on your location. Under normal circumstances, it can be delivered within 2-5 working days (except for remote areas).
What courier do you use for deliveries?
Generally use UPS or FedEx, if you have other designated carriers, you can contact us.
Do I need to pay for shipping?
No, we are free of shipping in the US.
Will I be charged sales tax?
Sales tax will be collected on all orders and will include state and municipal taxes as applicable.
Will I see the checkout/order summary? Why I was charged more than the selling price?
Yes,you can see the detailed order summary in the checkout page. If you see the billing is more than the selling price, pls check: 1,if you selected the route package protection service(if you don't need it, you can cancel this service, 2 the sales taxs also will be automatically caculated based on your local policy.
Can I track my item?
After the order is sent, the email will automatically send the tracking number to you, and you can use this tracking number to view thelogistics information. If you cannot receive the email, please contact us as soon as possible and we will track the logistics information for you.
Can it be shipped anywhere in the United States?
In North America, we deliver to Continental United States. Please note we may not be able to ship to certain remote/isolated areas of these regions. If this is the case, we will contact you for alternative solutions. Please note we do not ship to PO Boxes.
If I don’t want it after I receive it, Can I return the goods?
Please check thereturn and refund policyhere.
E-Bikes
Below are some common questions about our E-Bikes
How quickly can it be assembled?
HOVSCO e-bikes can be assembled in 45–60 minutes.
Can the removable battery be secured and locked on the bike?
Yes. With a lock and key, that is possible. Unlock the battery and take it on the go. Charge it in the office or at home.
Can I use it during rainy days?
Yes, our ebikes are IPx4 waterproof. You can ride our HOVSCO bikes in the rain or through a puddle. Do take note that we do not recommend riding during heavy rain due to safety reasons. Also, do not use high-pressured jets to clean the bike. This is to avoid damaging the electrical components.
Does it include a throttle?
Yes, a throttle is included and installed.
What riding modes do the e-bike have?
There are four riding modes：Pedal Assist Mode：Use the display to adjust the assist level from 0-5 to meet your needs.
Thumb Throttle Mode:Use the thumb throttle to accelerate your bike freely.
Normal Mode:Set the assist level to 0 and pedal like a normal bike.
Walking Mode:Press and hold the minus button for three seconds to enter " walking mode", the ebike will travel at 4.83-6.44 km/h ( 3-4 MPH ) without pushing by man power, making it easy to be moved on challenging terrains (e.g. narrow trails and very steep hills).
How do you charge the E-bike?
You may charge the bike directly through the included power cable or remove the battery and take it home to charge.
Would I have to inflate the tires before my first ride?
Yes. As the bikes have been stored, it will be advisable to inflate to your desired hardness.
Do I need any special tools to assemble the bike or does it come with everything I need?
Yes. The package comes with the necessary tools to assemble the bike. It will be effortless and straightforward.