Product Protection Plan

Thank you for shopping with us! To enhance your user experience and with intention to protect your investment, hovsco has partnered with a protection plan provider (Xcotton who partners with AIG) to offer product protection services.  Below are details regarding the Product Protection Plan:

1. Product Protection Plan Service Explanation

We offer optional protections for products you purchase in our stores.  This protection plan is provided through a collaboration between our stores and a third-party protection plan provider. Once you purchase the protection plan, your product will be covered by protection plan for a specified period beyond the manufacturer’s warranty.

2. Protection Plan Coverage

The protection plan specifically covers the following (please refer to the Protection Plan’s Terms and Conditions for details):
Malfunctions during normal use
Accidental damage
Other coverage specified by the protection plan

3. Protection Plan Cost

The cost of the protection plan varies depending on the product purchased and the coverage period.  You will be able to view the cost during checkout.

4. Protection Plan Enrollment and Activation

You may enroll in the plan together with the purchase of our products.  Once the protection plan is purchased, you will receive an confirmation email advising details of the protection plan.  The coverage will become effective on the day your product is shipped. The coverage period begins from the date you purchase the product.

5. Claims Process

If you experience an issue covered by the protection plan, you can contact the resolution center through the link on your confirmation email.  Follow the instructions on the link and Xcotton’s claims specialist will guide you through the process.  Our store will provide assistance as needed.

7. Returns and Insurance

If you decide to return or exchange a product after purchasing the protection plan, please notify us promptly.  The protection plan may be affected by the returns or exchanges, and specific conditions may apply.  Please consult our customer service or click the link to the customer support on your confirmation email for assistance.
8. Disclaimer
The product protection plan cover and services are provided by a third-party protection plan provider and we act solely as an intermediary.  We do not assume any responsibility for the quality or execution of the protection plan and services.  Please read the protection plan’s terms and conditions carefully and confirm the scope of coverage.

9. Contact Information

For any inquiries regarding the protection plan, please contact our customer service:
Email:support-us@hovsco.com
Email:  support@xcottons.com
Thank you for your understanding and support.  We hope you enjoy your shopping experience!